Refund Policy

Gems are digital goods. When you pay, you immediately receive access to the exclusive content — delivery is the unlock itself. Because of this, refunds follow the specific rules below rather than the rules for physical goods.

You may request a refund if: the exclusive content is materially different from what its public description promised; you were charged twice for the same purchase; or a technical failure on our side prevented you from accessing content you paid for.

We cannot refund: change-of-mind requests after you accessed the content; cases where you shared your unlock link with others; or purchases made in violation of our Terms.

Email hello@hiddengemspay.com within 14 days of purchase with: the email you used at checkout, the Gem link or purchase receipt, and a short explanation of the problem. Requests missing this information take longer to review.

We review every request and respond within 5 business days. Approved refunds are returned to your original payment method within 5–10 business days after approval — the exact timing depends on your bank and the payment processor.

Please contact us before opening a chargeback with your bank — most issues are resolved faster that way. A chargeback filed while a refund request is under review may temporarily suspend buyer access until the case is resolved.

Creator Membership ($9.99/month) can be cancelled anytime and stays active until the end of the billing period. We do not offer prorated refunds for partial months unless the law in your country requires it.

Refunded sales are deducted from the creator's earnings. Chargeback fees imposed by the processor on a refunded sale are also deducted from that creator's balance.